Air India and Singapore Airlines expand strategic partnership

The launch of the first phase of initiatives under their Commercial Cooperation Framework Agreement.

Singapore Airlines update on Fare Adjustments

Upcoming airfare adjustments for selected cabin classes on the Hong Kong–Singapore route.

Scoots Scheduled Maintenance Notice

A scheduled maintenance will take place across all their platforms on 14 October 2026, Wednesday.

Refund with Waiver Functionality guide for NDC bookings

NDC bookings impacted by the DXB cancellations; involuntary refunds are to be processed using the Refund with Waiver functionality.

Temporary US Entry Restrictions for Travellers Returning from Ebola Affected Areas

Advisory on Temporary U.S. Entry Restrictions for Travellers Returning from Ebola Affected Areas

Global Rollout of Automated Group Time Limit (GTL) Email Notifications

Implementing a global rollout of automated Group Time Limits (GTL) notifications via email, effective from 28 July 2026.

Reminder on Best Practices for ADM Disputes via BSPlink

SIA would like to remind Trade Partners of the recommended best practices for disputing Agency Debit Memos (ADM) through BSPlink.

SIA increase Amsterdam frequencies in the NS2026

SIA increase Amsterdam frequencies between 01 August and 22 October 2026

AGENT 360 Waitlisting Feature

Effective from 08 May 2026, waitlist is now available on AGENT 360.

Add services across Europe, launch new flights to Madrid in October 2026

SIA will add services across Europe, launch new flights to Madrid in

October 2026

Advisory on the carriage of power banks on board SIA flights

Launch Non-stop services to Hangzhou and Western Sydney International Airport

Singapore Airlines update on Fare Adjustments effective 31Mar26

Airfare adjustments will be implemented across all cabin classes and destinations effective 31 March 2026.

Singapore Airlines Network Adjustments NS2026

Singapore Airlines (SIA) will adjust flight frequencies and boost passenger capacity on selected routes across its global network

Update on Credit Card Acceptance Policy (IATA Resolution 890)

Updated provisions of IATA Resolution 890 regarding Customer Card Sales Rules

Change in Ticketing Time Limit (TTL) Setting

From 1 September 2025, Singapore Airlines will update Ticketing Time Limit (TTL) settings to match the Point of Commencement (POC) across all channels.

NDC Partner Capability

NDC Technology Partner Capability Tracker file is uploaded, which provides information on the capabilities of direct API and other booking portals. 

Excess Baggage Service Request Form

Excess Baggage Service Request Form (SRF) is available now for you to submit request for additional baggage allowance for passengers at no extra charge subject to approval.

Sales Support Contact

We’ve refreshed our Sales Support contact details to serve you better! Here’s our updated information