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Update on Credit Card Acceptance Policy (IATA Resolution 890)

Update on Credit Card Acceptance Policy (IATA Resolution 890)

Updated provisions of IATA Resolution 890 regarding Customer Card Sales Rules

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Unlock Special Fare and Award-Winning Service to Singapore

Unlock Special Fare and Award-Winning Service to Singapore

Offer the comfort of Premium Economy Class and the luxury of Business Class for your clients by 24 October 2025

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50% Bonus miles to Australia and Europe

50% Bonus miles to Australia and Europe

Enjoy 50% KrisFlyer Bonus Miles to Australia & Europe by 2 November

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Eligibility Criteria for Emergency Exit (EMEX) Seats

Eligibility Criteria for Emergency Exit (EMEX) Seats

Emergency Exit (EMEX) seats are only for passengers who are able and willing to assist in an emergency, are at least 15 years old, fully able-bodied, in good health, can follow instructions in English, and are not pregnant. 

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Penalty Fee Waiver During Itinerary Change Available on AGENT360 Booking Portal

Penalty Fee Waiver During Itinerary Change Available on AGENT360 Booking Portal

Effective 01 October 2025, travel agents can make itinerary changes on the AGENT 360 Booking Portal without incurring change penalty fees for NDC bookings with an approved penalty fee waiver.

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Change in Ticketing Time Limit (TTL) Setting

Change in Ticketing Time Limit (TTL) Setting

From 1 September 2025, Singapore Airlines will update Ticketing Time Limit (TTL) settings to match the Point of Commencement (POC) across all channels.

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NDC Partner Capability

NDC Partner Capability

NDC Technology Partner Capability Tracker file is uploaded, which provides information on the capabilities of direct API and other booking portals. 

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Excess Baggage Service Request Form

Excess Baggage Service Request Form

Excess Baggage Service Request Form (SRF) is available now for you to submit request for additional baggage allowance for passengers at no extra charge subject to approval.

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Embark your clients on our 3-to-Go Fares

Embark your clients on our 3-to-Go Fares

Whether it's a trip with family or besties, enjoy up to 10% off on selected booking classes

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Sales Support Contact

Sales Support Contact

We’ve refreshed our Sales Support contact details to serve you better! Here’s our updated information

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TICKETING INSTRUCTIONS
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TRADE NEWS
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SIA NETWORK

AIRLINE NEWS

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Enhanced Premium Economy Class In-Flight Experience

SIA has enhanced its Premium Economy Class in-flight experience, introducing enhanced food and beverage options, a new amenity kit, and elegant serviceware, available from 31 March 2024. 
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jcl seat

Elevates Suites And First Class Experience

SIA will be the world's only airline to serve Cristal 2015 champagne in its Airbus A380 Suites and Boeing 777-300ER First Class cabins starting 1 December 2024. Initially available on select routes, this premium champagne will rotate every three months.
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flight crew

Unlimited complimentary in-flight Wi-Fi for KrisFlyer members

Since July 2023, SIA has extended free unlimited Wi-Fi access to all travelers in all cabin classes. Customers need to enter their KrisFlyer membership details at booking or check-in to access the service. Non-members can sign up for free membership online or on board.
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